Services Australia Annual Report 2024-25

Non-Corporate Commonwealth Entity · Commonwealth · Published 18 November 2025

Total expenses: $5.93 billion
Ongoing staff: 34,766
Non-ongoing staff: 437
Consultancy contracts: $8.9 million; 23 contracts
Non-consultancy contracts: $2.35 billion; 2,934 contracts

Official source

Transparency Portal data for this report (JSON)

transparency.gov.au

Published headline figures

Income statement extract

Total expenses: $5.93 billion (5,934,654 in $'000)
Employee benefits: $3.59 billion (3,593,092 in $'000)
Suppliers: $1.57 billion (1,571,830 in $'000)
Revenue from government: $5.38 billion (5,379,049 in $'000)
Own-source income: $270.2 million (270,217 in $'000)

Unit: Portal template for this table type; the table item itself does not state a unit.

Income statement table on the Transparency Portal (JSON)

Staff

Ongoing staff: 34,766 people
Ongoing staff table on the Transparency Portal (JSON)
Non-ongoing staff: 437 people
Non-ongoing staff table on the Transparency Portal (JSON)

Staff numbers are headcounts as published in the all ongoing and all non-ongoing employee tables, not full-time equivalents.

Consultancy contracts

Expenditure: $8.9 million (8,891 in $'000)
Contracts: 23
New contracts: 18
Ongoing contracts: 5

Consultancy contracts table on the Transparency Portal (JSON)

Non-consultancy contracts

Expenditure: $2.35 billion (2,345,529 in $'000)
Contracts: 2,934
New contracts: 1,295
Ongoing contracts: 1,639

Non-consultancy contracts table on the Transparency Portal (JSON)

Published disclosure tables 5

Information about remuneration for key management personnel11 rows · Unit: dollars; band averages are per person in the band

Source table on the Transparency Portal: Information about remuneration for key management personnel · Licence CC BY 4.0

Key management personnel remuneration is reported on an accrual basis for the period each person held the role, so part-year amounts are not annual salaries.

Name	Position	Base salary	Other benefits	Superannuation	Long service leave	Total
David Hazlehurst	Chief Executive Officer	741,922	1,477	108,945	27,224	879,568
Chris Birrer	Deputy CEO Payments and Integrity	455,014	1,477	81,277	26,556	564,324
Charles McHardie	CIDO Technology and Digital Programs	551,814	1,477	82,881	17,157	653,329
Kirsty Faichney	Deputy CEO Program Design	444,621	1,477	82,731	17,463	546,292
Jonathon Thorpe	Deputy CEO Service Delivery Excellence	459,923	1,477	73,435	35,667	570,501
Susie Smith	Deputy CEO Strategy and Performance	436,860	1,477	82,406	25,260	546,004
Randall Brugeaud	Chief Operating Officer	503,528	1,477	95,135	20,991	621,131
Jarrod Howard	Deputy CEO Customer Service Delivery	364,350	1,217	56,666	27,335	449,568
Bo Robertson	Acting Deputy CEO Customer Service Delivery	140,725	10,549	22,166	3,871	177,311
Lisa Keeling	Acting Deputy CEO Service Delivery Excellence	85,414	368	15,001	2,175	102,958
Total	10	4,184,171	22,475	700,642	203,699	5,110,987

Information about remuneration for senior executives12 rows · Unit: dollars; band averages are per person in the band

Source table on the Transparency Portal: Information about remuneration for senior executives · Licence CC BY 4.0

Senior executive and other highly paid staff rows are bands with a count and averages, not individuals. Never multiply or add averages across bands, bodies or years.

Pay band	People	Average base salary	Average other benefits	Average superannuation	Average long service leave	Average total
0 - 220000	30	73,000	1,246	15,493	6,578	96,317
220001 - 245000	3	191,132	1,507	27,431	20,544	240,614
245001 - 270000	12	213,111	2,475	33,593	13,188	262,367
270001 - 295000	29	231,178	1,730	38,844	13,693	285,445
295001 - 320000	33	248,096	2,768	43,663	13,373	307,900
320001 - 345000	36	264,310	4,395	44,720	18,632	332,057
345001 - 370000	19	281,556	7,718	48,254	15,768	353,296
370001 - 395000	6	313,171	6,023	52,993	15,038	387,225
395001 - 420000	7	317,917	5,733	58,127	22,346	404,123
420001 - 445000	7	348,481	4,293	59,611	19,843	432,228
445001 - 470000	1	365,708	1,415	61,978	21,009	450,110
470001 - 495000	1	379,592	20,415	67,631	21,092	488,730

Information about remuneration for other highly paid staff3 rows · Unit: dollars; band averages are per person in the band

Source table on the Transparency Portal: Information about remuneration for other highly paid staff · Licence CC BY 4.0

Senior executive and other highly paid staff rows are bands with a count and averages, not individuals. Never multiply or add averages across bands, bodies or years.

Pay band	People	Average base salary	Average other benefits	Average superannuation	Average long service leave	Average total
260000 - 270000	8	210,807	772	29,197	23,984	264,760
270001 - 295000	3	226,566	1,442	33,030	16,362	277,400
295001 - 320000	1	88,423	193,581	13,581	345	296,193

Organisations Receiving a Share of Reportable Consultancy Contract Expenditure Current Report Period (2024-25)5 rows · Unit: $'000 GST inclusive

Source table on the Transparency Portal: Organisations Receiving a Share of Reportable Consultancy Contract Expenditure Current Report Period (2024-25) · Licence CC BY 4.0

Organisation	Expenditure$'000 GST inclusive
Sententia Consulting Pty LtdABN 85639580662	3,012
KPMGABN 51194660183	2,886
Protiviti Pty LtdABN 27108473909	1,252
KordaMenthaABN 36220576038	566
ConceptSix Pty LtdABN 54641263238	287

Organisations Receiving a Share of Reportable Non-Consultancy Contract Expenditure Current Report Period (2024-25)5 rows · Unit: $'000 GST inclusive

Source table on the Transparency Portal: Organisations Receiving a Share of Reportable Non-Consultancy Contract Expenditure Current Report Period (2024-25) · Licence CC BY 4.0

Organisation	Expenditure$'000 GST inclusive
Jones Lang LaSalle (ACT) Pty LtdABN 69008585260	758,924
Telstra LimitedABN 64086174781	134,404
Data # 3 LimitedABN 31010545267	59,095
Rocket Software Incorporated	55,095
Australian Postal CorporationABN 28864970579	52,124