Victorian Legal Services Board and Commissioner 2025-26 annual report
Summary
The report's own summary: Message from the CEO & Commissioner, pages 11 to 12
Generated summary: written by an AI model from the report text and checked against the cited pages.
The Victorian Legal Services Board and Commissioner reported on 2025–26, licensing lawyers, overseeing legal practice and handling complaints and disputes.
The bodies reported establishing an independent Legal Services Research Centre and publishing Wellbeing Guidelines for Legal Workplaces.
They reported awarding $206 million in grants and funding, including $156 million in annual support to legal and justice organisations.
They reported that 8 performance measures met expectations, 4 partly met expectations and 2 fell below expectations.
The bodies reported a composite surplus of $52 million, comprising a $19.7 million operating surplus and $32.3 million in gains from other economic flows.
In the body's own words
- Conclusion
The majority of measures and indicators met or exceeded expectations, with a small number falling short of expectations and identified as areas for uplift.
Finances 4
Revenue and income from transactions
$307,236 thousand
Printed as
Revenue and income from transactions 307,236 305,584
Total expenses from transactions
$(287,543) thousand
Printed as
Total expenses from transactions (287,543) (184,108)
Employee expenses incl Board/Committee member fees
$(46,585) thousand
Printed as
Employee expenses incl Board/Committee member fees 4.1 (46,585) (40,927)
Net result
$51,980 thousand
Printed as
Net result 51,980 165,208
Staff 2
TOTAL
269 people
Printed as
TOTAL 269 258.6 192 36 218.6 41 40
TOTAL
258.6 FTE
Printed as
TOTAL 269 258.6 192 36 218.6 41 40
Executives and remuneration 9
Total number of executives(i)
7
Printed as
Total number of executives(i) 7 6
Total remuneration
$1,901,049
Printed as
Remuneration of executive officers Total remuneration 1,901,049 1,817,908
Compensation of key management personnel
$2,708,766
Printed as
Compensation of key management personnel Total 2,708,766 2,647,214
Total
10
Printed as
> $380,000 1 - Total 10 7
INCOME BAND (SALARY)
2
Printed as
$240,000 – $259,999 2 -
INCOME BAND (SALARY)
2
Printed as
$260,000 – $279,999 2 -
INCOME BAND (SALARY)
2
Printed as
$280,000 – $299,999 2 -
INCOME BAND (SALARY)
3
Printed as
$300,000 – $319,999 3 -
INCOME BAND (SALARY)
1
Printed as
> $380,000 1 -
Consultancies 18
Details of consultancies valued at $10,000 or greater
$2,635,360
Printed as
Our total expenditure incurred on these consultancies during the reporting year was $2,635,360 (excluding GST).
Allen and Clarke Consulting
$42,057
Printed as
Allen and Clarke Consulting Strong Foundations grant evaluations 187,117 42,057 108,192
am actuaries
$89,600
Printed as
am actuaries Actuarial services 89,600 89,600 -
Amy Nicholas
$41,920
Printed as
Amy Nicholas Provision of vicarious trauma tools and resources 83,440 41,920 -
Bevington Consulting Pty Ltd
$44,640
Printed as
Bevington Consulting Pty Ltd Business case data update project 46,080 44,640 1,440
Controls Risks Group
$57,476
Printed as
Controls Risks Group Security risk and threat assessment 57,476 57,476 -
CyberCX
$42,500
Printed as
CyberCX Security risk profile assessment 42,500 42,500 -
Deloitte Actuaries & Consultant Limited
$177,323
Printed as
Deloitte Actuaries & Consultant Limited Banking agreement market process 306,645 177,323 -
Dench, McClean, Carlson
$28,350
Printed as
Dench, McClean, Carlson Probity advice - banking review 25,200 28,350 -
Design Psychology
$44,437
Printed as
Design Psychology Theory of Change Pilot - meaningful debriefs 50,016 44,437 5,579
Grosvenor
$11,904
Printed as
Grosvenor Lessons learned review of RMS 57,733 11,904 -
Human Ethos
$8,300
Printed as
Human Ethos Wellbeing guidelines and resources 86,500 8,300 -
Human Ethos
$60,000
Printed as
Human Ethos Specialist lawyer advisory program - resources and guidelines 120,000 60,000 60,000
JBWere
$1,400,000
Printed as
JBWere Investment management and advisory 1,400,000 1,400,000 -
Kate Fazio Consulting
$20,825
Printed as
Kate Fazio Consulting Consulting on impact investing service not fixed 20,825 -
Nous Group
$97,264
Printed as
Nous Group Customer Experience Continuous Improvement Framework 138,948 97,264 41,684
Portable Australia
$388,214
Printed as
Portable Australia Design review and specification updates for RMS project 388,214 388,214 -
Untangld
$80,550
Printed as
Untangld Efficiency Project - licensing and complaints 149,850 80,550 -
Complaints and investigations 1
New complaints opened in 2025–26
1,207
Printed as
We registered 1,207 new complaints, a 6% increase on last year.
Other figures 7
enquiries from the public
5,957
Printed as
In 2025–26, we received 5,957 enquiries from the public
open enquiries
6,179
Printed as
We finalised 6,179 open enquiries
complaint files
1,217
Printed as
We finalised 1,217 complaint files this year
Complaint files open at 30 June 2026
854
Printed as
We had 854 complaint files open at 30 June 2026.
Commissioner-initiated complaints
26
Printed as
We commenced 26 Commissioner-initiated complaints
Compensation for lost trust money
25
Printed as
In 2025–26, we received 25 new claims for compensation
registered lawyers in Victoria
31,284
Printed as
31,284 registered lawyers in Victoria
About the document
- Edition
- Current edition
- Reading status
- Read by OPAX
- Pages
- 248
- Figures not found in the report
- Head remuneration