Triple Zero Victoria 2025-26 annual report
Summary
The report's own summary: Chair and Chief Executive Officer’s foreword, pages 4 to 5
Generated summary: written by an AI model from the report text and checked against the cited pages.
Triple Zero Victoria reported on 2025–26, providing emergency call-taking, dispatch and operational communications services across Victoria.
The authority reported answering more than 3.1 million calls and dispatching over 2.6 million emergency service events.
It reported meeting the Department Performance Statement measures for emergency call answering across all services.
Triple Zero Victoria reported a comprehensive net gain of $14.172 million, largely reflecting funding and project timing.
Finances 4
Total revenue from transactions
$268,797 thousand
Printed as
Total revenue from transactions 268,797 255,005
Total expenses from transactions
$255,003 thousand
Printed as
Total expenses from transactions 255,003 259,101
Employee expenses
$202,997 thousand
Printed as
Employee expenses 3.1.1 202,997 205,035
Net result
$14,172 thousand
Printed as
Net result 14,172 (3,669)
Staff 2
Total employees
1503 people
Printed as
Total employees 1503 1295 1133 290
Total employees
1295 FTE
Printed as
Total employees 1503 1295 1133 290
Executives and remuneration 7
Total number of executives(i)
11
Printed as
Total number of executives(i) 11 10
Total remuneration
$3,205 thousand
Printed as
Total remuneration 3,205 3,188
Total remuneration
$1,110 thousand
Printed as
Total remuneration 1,110 703 Total number of Board members and the Accountable Officer(i) 10 10
SES-1
11
Printed as
SES-1 11 10 6 6 5 4
SES-2
6
Printed as
SES-2 6 7 3 3 3 4
SES-3
1
Printed as
SES-3 1 1 1 0 0 1
Total
18
Printed as
Total 18 18 10 9 8 9
Consultancies 19
Details of consultancies (valued at $10,000 or greater)
$2 million million
Printed as
In 2025–26, we engaged 17 consultancies where fees payable were $10,000 or greater. Total expenditure incurred in 2025–26 was $2 million (excluding GST).
Total
$1,978,616
Printed as
Total 5,090,644 1,978,616 1,346,133
Capgemini Australia Pty Ltd
$135,303
Printed as
Capgemini Australia Pty Ltd Specialist ICT services 135,303 135,303 –
Cognizant Technology Solutions Australia Pty Ltd
$122,717
Printed as
Cognizant Technology Solutions Australia Pty Ltd ICT Professional services 217,613 122,717 94,896
Clayton Utz Lawyers
$89,764
Printed as
Clayton Utz Lawyers Legal services 1,096,364 89,764 182,414
CourtHeath Consulting Pty Ltd
$12,652
Printed as
CourtHeath Consulting Pty Ltd Probity services 13,600 12,652 948
Gelt Group PL
$14,652
Printed as
Gelt Group PL T/A Collaborative IT consultancy and Consulting Co recruitment services 14,652 14,652 –
Hall & Wilcox
$10,394
Printed as
Hall & Wilcox Legal services 10,513 10,394 119
HLB Mann Judd (Vic) Pty Ltd
$182,260
Printed as
HLB Mann Judd (Vic) Pty Ltd (The Trustee Internal audit For Meyrick) assurance services 182,260 182,260 –
Lander & Rogers Lawyers
$259,217
Printed as
Lander & Rogers Lawyers Legal services 262,230 259,217 3,013
Lucid Consulting
$23,050
Printed as
Lucid Consulting Electrical and Engineers (Vic) Pty Ltd mechanical services 23,050 23,050 –
Maddocks Lawyers
$31,707
Printed as
Maddocks Lawyers Legal services 31,707 31,707 –
Maurice Blackburn Pty Ltd
$68,182
Printed as
Maurice Blackburn Pty Ltd Legal services 68,182 68,182 –
Mercer Consulting
$18,000
Printed as
Mercer Consulting Workforce Framework (Australia) Pty Ltd Review services 18,000 18,000 –
Logicalis Australia
$550,375
Printed as
Logicalis Australia Independent technical Pty Ltd quality assurance services 1,628,000 550,375 536,563
Professional Advantage
$50,132
Printed as
Professional Advantage Accounting software Pty Ltd supporting services 59,235 50,132 9,103
Resonate Consultants
$10,500
Printed as
Resonate Consultants Acoustic Pty Ltd engineering services 24,000 10,500 13,500
RPS AAP Consulting
$378,777
Printed as
RPS AAP Consulting Independent quality Pty Ltd assurance services 1,285,000 378,777 505,578
Wise Workplace
$20,935
Printed as
Wise Workplace Probity and Solutions Pty Ltd compliance services 20,935 20,935 –
Other figures 3
Total calls answered
3,130,636
Printed as
Total calls answered 2,690,445 2,889,050 3,099,136 3,130,636
Triple Zero (000) emergency calls
2,527,396
Printed as
emergency calls 1,990,436 2,145,877 2,441,291 2,527,396
Total emergency calls – Triple Zero (000), direct ESO and storm
2,872,326
Printed as
(000), direct ESO and storm 2,380,389 2,577,164 2,829,368 2,872,326
About the document
- Edition
- Current edition
- Reading status
- Read by OPAX
- Pages
- 108
- Figures not found in the report
- Executive average remuneration; Head remuneration; Investigations commenced; Investigations finalised; Named remuneration; Public hearings; Recommendations made; Referrals to prosecution