Health Complaints Commissioner 2025-26 annual report
Summary
The report's own summary: Executive summary, pages 4 to 5
Generated summary: written by an AI model from the report text and checked against the cited pages.
The Health Complaints Commissioner’s report for 2025–26 describes its independent complaint handling, education and regulation of health services in Victoria.
The Commissioner reported introducing risk-based triage and dedicated provider teams to identify and manage high-risk complaints more quickly.
It reported finalising 5,402 complaints and 4,426 enquiries during the year.
The Commissioner reported issuing 48 interim prohibition orders and 10 prohibition orders to address risks to public health, safety and welfare.
In the body's own words
- Conclusion
As a result, more enquiries were finalised within 3 days and 30 days than ever before.
Complaints and investigations 4
total complaints received
6,358
Printed as
6,358 total complaints received
total enquiries received
4,438
Printed as
4,438 total enquiries received
Investigations commenced
19
Printed as
19 Investigations commenced
Investigations finalised
30
Printed as
30 Investigations finalised
Other figures 7
total complaints finalised
5,402
Printed as
5,402 total complaints finalised
total enquiries finalised
4,426
Printed as
4,426 total enquiries finalised
Interim prohibition orders published
48
Printed as
48 Interim prohibition orders published
Prohibition orders published
10
Printed as
10 Prohibition orders published
notifications from Ahpra
1,425
Printed as
received 1,425 notifications from Ahpra
calls
13,826
Printed as
we answered 76% of 13,826 calls
complaints about HCC services
103
Printed as
we received 103 complaints about HCC services, compared to 68 the previous year
About the document
- Edition
- Current edition
- Reading status
- Read by OPAX
- Pages
- 30
- Figures not found in the report
- Consultancy total; Employee expenses; Executive band; Executive count; Executive remuneration total; Head remuneration; Net result; Public hearings; Recommendations made; Referrals to prosecution; Staff fte; Staff headcount; Total expenses; Total income