Greater Western Water Corporation 2025-26 annual report
Summary
The report's own summary: Message from the Chair and Managing Director, pages 5 to 6
Generated summary: written by an AI model from the report text and checked against the cited pages.
Greater Western Water’s 2025–26 report covers its water, recycled water, sewerage and trade waste services in Melbourne and surrounding areas.
The corporation acknowledged continuing billing problems and reported that approximately 88% of residential customers received regular bills by 30 June 2026.
It reported applying credits and waiving charges for affected customers, while increasing contact centre capacity and extending its hours.
Greater Western Water reported progressing wastewater network upgrades and expanding capacity at the Melton and Gisborne recycled water plants.
It reported a pre-tax loss of $202.5 million, primarily linked to repairs to its billing and collections system and related business processes.
In the body's own words
- Conclusion
However, some customers continue to experience billing issues and further work is required to resolve them.
Finances 4
Total income
$1,057,131 thousand
Printed as
Total income 1,057,131 1,026,876
Total expenses
$(1,259,663) thousand
Printed as
Total expenses (1,259,663) (941,534)
Employee benefits
$(176,678) thousand
Printed as
Employee benefits 3.3.1 (176,678) (115,090)
(Loss)/Profit after income tax expense
$(141,772) thousand
Printed as
(Loss)/Profit after income tax expense (141,772) 58,871
Staff 2
Total employees
1,056 people
Printed as
Total employees 931 904.3 768 106 848.3 57 56 1,056 1,026 863 105 939.2 88 86.8
Total employees
1,026 FTE
Printed as
Total employees 931 904.3 768 106 848.3 57 56 1,056 1,026 863 105 939.2 88 86.8
Executives and remuneration 3
Total employees (no.)
8
Printed as
Total employees (no.) 8 6
Total
$2,422 thousand
Printed as
Total 2,422 2,139 Total employees (no.) 8 6
Total
$1,238 thousand
Printed as
Total 1,238 1,076 Total employees (no.) 15 11
Consultancies 1
The total expenditure during 2026 in relation to these consultancies
$8,848,521
Printed as
The total expenditure during 2026 in relation to these consultancies was $8,848,521 (GST exclusive)
About the document
- Edition
- Current edition
- Reading status
- Read by OPAX
- Pages
- 156
- Figures not found in the report
- Consultancy; Head remuneration; Named remuneration