Department of Government Services 2025-26 annual report
- Total revenue and income from transactions
- $1.32 billion
- Printed as $1,324,008 thousand · Report, page 52
Summary
The report's own summary: Secretary’s foreword, pages 9 to 10
Generated summary: written by an AI model from the report text and checked against the cited pages.
The Department of Government Services’ 2025–26 report covers public services and the systems supporting government administration, with an emphasis on access and responsiveness.
The department reported that Service Victoria provided access to 440 government services and that its consolidated contact centre handled 868,165 contacts.
It reported customer satisfaction of 96%, above its target, from 1.3 million experience ratings.
It reported a $374.3 million net surplus, including $127.6 million from removing lease option periods from its accounts.
In the body's own words
- Finding
We strengthened corporate shared services, onboarding 3 departments to the VicGov People platform and launching VicGov Services, enabling managers and employees to use self-service and interactive chat for HR and payroll services.
Finances 4
Total revenue and income from transactions
$1,324,008 thousand
Printed as
Total revenue and income from transactions 1,324,008 724,870
Total expenses from transactions
$1,085,773 thousand
Printed as
Total expenses from transactions 1,085,773 686,460
Employee benefits
$292,033 thousand
Printed as
Employee benefits 3.2.1 292,033 290,170
Net result
$374,308 thousand
Printed as
Net result 374,308 44,613
Staff 2
Total employees
1,789 people
Printed as
Total employees 1,789 1,731 1,340 186 1,475 263 255 1,870 1,795
Total employees
1,731 FTE
Printed as
Total employees 1,789 1,731 1,340 186 1,475 263 255 1,870 1,795
Executives and remuneration 8
Remuneration received or receivable by the Accountable Officer
$630,000-$639,000
Printed as
Remuneration received or receivable by the Accountable Officer in connection with managing the department during the reporting period was in the range of $630,000-$639,000
Total remuneration (i)
$20,788 thousand
Printed as
Total remuneration (i) 20,788 18,965 Total number of executives 79 74
Total number of executives
79
Printed as
Total number of executives 79 74 Total annualised employee equivalents (ii) 62.8 66.5
Total
$3,193 thousand
Printed as
Compensation of key management personnel (i) $’000 $’000 Short-term employee benefits 2,718 2,451 Post-employment benefits 215 187 Other long-term benefits 60 61 Termination benefits 200 - Total 3,193 2,700
SES 3
4
Printed as
SES 3 1 1 - 3 2 1 - - - 4 3 1
SES 2
15
Printed as
SES 2 6 5 1 9 10 (1) - - - 15 15 -
SES 1
34
Printed as
SES 1 17 18 (1) 17 27 (10) - - - 34 45 (11)
Total
53
Printed as
Total 24 24 - 29 39 (10) - - - 53 63 (10)
Consultancies 23
ACIL ALLEN CONSULTING PTY LTD
$129,358
Printed as
ACIL ALLEN CONSULTING PTY LTD Local Government Rate Cap Statutory Review 2025 129,358 129,358 -
Altius Group Holding Pty Ltd
$18,167
Printed as
Altius Group Holding Pty Ltd Regulation Policy – design and implement governance and operating framework 18,167 18,167 -
Arq Group Enterprise Pty Ltd
$75,000
Printed as
Arq Group Enterprise Pty Ltd Better Partnering Initiative 75,000 75,000 -
DELOITTE TOUCHE TOHMATSU
$81,434
Printed as
DELOITTE TOUCHE TOHMATSU Regulatory Impact Statement for Retirement Villages Regulations 2026 131,431 81,434 -
DELOITTE TOUCHE TOHMATSU
$283,936
Printed as
DELOITTE TOUCHE TOHMATSU Rural Councils Transformation Program Evaluation 283,936 283,936 -
GHD PTY LTD
$217,963
Printed as
GHD PTY LTD Statutory Review of the Professional Engineers Registration Act 2019 (PERA) 217,963 217,963 -
Harvey Digital
$42,400
Printed as
Harvey Digital Department Advisory panel – IT and Data Advisory Board 124,109 42,400 22,509
INFORMATION INTEGRITY SOLUTIONS P/L
$39,720
Printed as
INFORMATION INTEGRITY SOLUTIONS P/L Digital Family Organiser – Privacy Impact Assessment engagement (DFO) 39,720 39,720 -
ISW Development Pty Ltd
$15,000
Printed as
ISW Development Pty Ltd Technical review and evaluation of hosting arrangements for Cabinet information management system (CabNet). 15,000 15,000 -
Kearnsey Consulting
$30,300
Printed as
Kearnsey Consulting Better Partnering Initiative 114,200 30,300 -
KPMG
$72,727
Printed as
KPMG Better Partnering Initiative 72,727 72,727 -
KPMG
$151,448
Printed as
KPMG Regulatory Impact Assessment for the purpose of establishing the Portable Rental Bonds Scheme (PRBS) 151,448 151,448 -
Little Rocket Agency
$22,893
Printed as
Little Rocket Agency Support for development of a First Nations renters anti-discrimination information communications campaign 70,210 22,893 47,317
Mellajella Pty Ltd
$34,775
Printed as
Mellajella Pty Ltd Electric Vehicle Charging Infrastructure and Associated Services State Purchase Contract Specification Design 52,332 34,775 17,557
Proximity Advisory Services
$402,847
Printed as
Proximity Advisory Services Provision of professional services to support Expert Panel Owners Corporations Act Review 404,545 402,847 1,698
Rivers Economic Consulting
$24,443
Printed as
Rivers Economic Consulting Economic report on Fuel Pricing 24,443 24,443 -
RMIT UNIVERSITY
$135,225
Printed as
RMIT UNIVERSITY Connecting Victoria and Digital Inclusion Research Project 700,000 135,225 198,925
Sapere Research Group Limited
$130,500
Printed as
Sapere Research Group Limited Legislative and Regulatory Impact Assessments in support of the Fair Fuel Plan 263,175 130,500 -
Sapere Research Group Limited
$174,566
Printed as
Sapere Research Group Limited Regulatory Impact Statement for Housing Statement Property Regulations. 174,566 174,566 -
SGS ECONOMICS & PLANNING PTY LTD
$13,500
Printed as
SGS ECONOMICS & PLANNING PTY LTD Renting in Victoria – Annual Snapshot 117,563 13,500 104,063
SilentGrid Security PTY LTD
$56,364
Printed as
SilentGrid Security PTY LTD DGS 2025 Cyber Security Exercise 60,182 56,364 3,818
VITAE PARTNERS PTY LTD
$154,375
Printed as
VITAE PARTNERS PTY LTD Department Advisory panel – IT and Data Advisory Board 713,746 154,375 59,823
Total number of consultancies 22
$2,306,942
Printed as
Grand total Total number of consultancies 22 3,953,823 2,306,942 455,711
About the document
- Edition
- Current edition
- Reading status
- Read by OPAX
- Pages
- 209
- Figures not found in the report
- Executive average remuneration