Consumer Affairs Victoria 2025-26 annual report
Summary
The report's own summary: Director’s foreword, pages 4 to 6
Generated summary: written by an AI model from the report text and checked against the cited pages.
Consumer Affairs Victoria reported for 2025-26 on consumer protection, rental regulation and support for people navigating consumer problems.
Consumer Affairs Victoria reported answering more than 232,000 calls and handling 99,000 online or written contacts.
Consumer Affairs Victoria reported launching a digital bond system in December 2025 covering more than 750,000 active bonds.
Consumer Affairs Victoria reported 1,104 court and administrative actions and responding to all high-priority consumer law breaches.
In the body's own words
- Conclusion
We delivered strong overall performance against our 2025–26 measures.
Other figures 10
Court and administrative actions taken in relation to consumer laws
1,104
Printed as
Court and administrative actions taken in relation to consumer laws 1 Number 963 1,171 900 1,104
Calls answered
232,060
Printed as
Calls answered 220,741 226,102 232,060
Disputes finalised
7,419
Printed as
Disputes finalised 4,499 6,537 7,419
Residential Tenancies Bond Authority (RTBA) user transactions completed
503,624
Printed as
Residential Tenancies Bond Authority (RTBA) user transactions completed Number 497,780 504,016 495,000 503,624
Inspections
3,201
Printed as
Inspections 1,434 2,403 3,201
Investigations
49
Printed as
Investigations 1 74 51 49
Official warnings and infringement notices issues
1,032
Printed as
Official warnings and infringement notices issues 876 1,095 1,032
new criminal and civil proceedings
30
Printed as
CAV commenced 30 new criminal and civil proceedings in 2025–26
criminal prosecutions
18
Printed as
We also finalised 18 criminal prosecutions and 7 civil and disciplinary matters
Total number of claims allowed
48
Printed as
Total number of claims allowed 54 45 48
About the document
- Edition
- Current edition
- Reading status
- Read by OPAX
- Pages
- 51
- Figures not found in the report
- Consultancy; Consultancy total; Employee expenses; Executive band; Executive count; Executive remuneration total; Head remuneration; Net result; Staff fte; Staff headcount; Total expenses; Total income