NSW Ombudsman 2025-26 annual report
Summary
The report's own summary: Ombudsman’s message, pages 8 to 9
Generated summary: written by an AI model from the report text and checked against the cited pages.
The NSW Ombudsman reported on 2025–26, handling complaints, investigating wrongdoing, reviewing systems and building capability across government and government-funded organisations.
The Ombudsman reported receiving 18,380 actionable complaints and assessing each complaint through a complaints officer.
The Ombudsman reported finalising 10 investigations and making 58 recommendations, with agencies accepting 98% of those answered by the time of reporting.
The Office also reported 3,245 participants in training and workshops about complaint handling, administrative law and public interest disclosures.
In the body's own words
- Finding
Of the recommendations that have been responded to by agencies to date, 98% were accepted.
Finances 4
Total revenue
$60,020 thousand
Printed as
Total revenue 27,187 40,215 54,224 56,158 60,020
Total expenses
$55,953 thousand
Printed as
Total expenses 26,019 37,949 50,849 57,039 55,953
Net result
$3,906 thousand
Printed as
Net result 1,109 2,282 3,374 (883) 3,906
Employee related expenses
$39,421 thousand
Printed as
Redundancy 105 232 39,421 39,127
Staff 2
Total
254.9 FTE
Printed as
Total 250.1 254.9
employees
264 people
Printed as
As of 30 June 2026, our workforce comprised 264 employees, representing 254.9 full-time equivalent roles
Executives and remuneration 12
Number of senior executives
0 people
Printed as
2025 2026 Band Female Male Female Male Band 4 (equivalent) 0 1 0 1 Band 3 0 0 0 0 Band 2 0 2 2 1 Band 1 5 3 7 4*
Number of senior executives
1 people
Printed as
2025 2026 Band Female Male Female Male Band 4 (equivalent) 0 1 0 1 Band 3 0 0 0 0 Band 2 0 2 2 1 Band 1 5 3 7 4*
Number of senior executives
0 people
Printed as
2025 2026 Band Female Male Female Male Band 4 (equivalent) 0 1 0 1 Band 3 0 0 0 0 Band 2 0 2 2 1 Band 1 5 3 7 4*
Number of senior executives
0 people
Printed as
2025 2026 Band Female Male Female Male Band 4 (equivalent) 0 1 0 1 Band 3 0 0 0 0 Band 2 0 2 2 1 Band 1 5 3 7 4*
Number of senior executives
2 people
Printed as
2025 2026 Band Female Male Female Male Band 4 (equivalent) 0 1 0 1 Band 3 0 0 0 0 Band 2 0 2 2 1 Band 1 5 3 7 4*
Number of senior executives
1 people
Printed as
2025 2026 Band Female Male Female Male Band 4 (equivalent) 0 1 0 1 Band 3 0 0 0 0 Band 2 0 2 2 1 Band 1 5 3 7 4*
Number of senior executives
7 people
Printed as
2025 2026 Band Female Male Female Male Band 4 (equivalent) 0 1 0 1 Band 3 0 0 0 0 Band 2 0 2 2 1 Band 1 5 3 7 4*
Number of senior executives
4 people
Printed as
2025 2026 Band Female Male Female Male Band 4 (equivalent) 0 1 0 1 Band 3 0 0 0 0 Band 2 0 2 2 1 Band 1 5 3 7 4*
Average $
$538,600
Printed as
Band 4 (equivalent) 509,251–588,250 520,385 509,251–588,250 538,600
Average $
$335,012
Printed as
Band 2 287,201–361,300 315,117 297,251–373,950 335,012
Average $
$269,192
Printed as
Band 1 201,350–287,200 247,275 208,400–297,250 269,192
Total remuneration
$4,151 thousand
Printed as
Total remuneration 4,151 3,549
Consultancies 1
Consultancy expenses
$17,100
Printed as
Consultancy expenses for 2025–26 were $17,100 (compared to $33,583 in 2024–25)
Complaints and investigations 6
contacts made with our office
37,310
Printed as
37,310 contacts made with our office
actionable complaints received
18,380
Printed as
18,380 actionable complaints received
investigations finalised
10
Printed as
10 investigations finalised
recommendations
85
Printed as
Recommendations made: 85 recommendations 58 from investigation reports 27 from systematic monitoring reports
from investigation reports
58
Printed as
Recommendations made: 85 recommendations 58 from investigation reports 27 from systematic monitoring reports
from systematic monitoring reports
27
Printed as
Recommendations made: 85 recommendations 58 from investigation reports 27 from systematic monitoring reports
Other figures 5
Total employee-related expenditure
10.5%
Printed as
Total employee-related expenditure 9.1% 10.5%
preliminary inquiries made
2,945
Printed as
2,945 preliminary inquiries made (16% of actionable complaints)
public reports tabled in NSW Parliament
20
Printed as
20 public reports tabled in NSW Parliament
recommendations accepted
67
Printed as
67 recommendations accepted (99% of those responded to)
requests for PID advice
219
Printed as
219 requests for PID advice responded to
About the document
- Edition
- Current edition
- Reading status
- Read by OPAX
- Pages
- 120
- Figures not found in the report
- Executive count; Head remuneration; Investigations commenced; Public hearings; Referrals to prosecution