NSW Ageing and Disability Commission 2025-26 annual information statement
Summary
The report's own summary: Commissioner’s message, page 5
Generated summary: written by an AI model from the report text and checked against the cited pages.
The NSW Ageing and Disability Commission reported on 2025–2026, protecting older people and adults with disability from abuse, neglect and exploitation.
annual information statement, page 5 · annual information statement, page 6
The Commission reported 15,990 calls to its helpline and 6,265 reports and enquiries during the year.
It said changes to its intake process in August 2025 allowed more contacts seeking advice or referrals to be handled as enquiries rather than statutory reports.
The Commission also reported participating in more than 130 events and drafting a report assessing safeguarding arrangements in NSW.
In the body's own words
- Finding
In 2025-26, the Helpline received 15,990 calls, which was 8.8% lower than the previous year (17,527).
Finances 4
Total expenses excluding losses
$9,053 thousand
Printed as
Total expenses excluding losses 9,053 8,664
Total revenue
$8,507 thousand
Printed as
Total revenue 8,507 8,421
Personnel services expenses
$6,814 thousand
Printed as
Personnel services expenses 2(a) 6,814 6,570
Net result from continuing operations
$(546) thousand
Printed as
Net result from continuing operations (546) (243)
Staff 2
Number of full-time equivalent staff
36.1 FTE
Printed as
Number of full-time equivalent staff 38.2 36.1
non-executive employees
41 people
Printed as
On 30 June 2026, 41 non-executive employees (36.1 full-time equivalent) worked for the ADC
Executives and remuneration 2
substantive Senior Executives
two
Printed as
there were two substantive Senior Executives
1 (Director)
$236,630
Printed as
1 (Director) 230,222 228,626 236,630 201,350 – 287,200
Consultancies 1
Ruth Kaye Consulting
$29,040
Printed as
Ruth Kaye Consulting drafted a report for the ADC on the state of safeguarding in NSW at a total cost of $29,040
Complaints and investigations 4
statutory reports
4,313
Printed as
Handled 15,990 calls, received 4,313 statutory reports, and closed 4,342 reports
reports and enquiries
6,265
Printed as
the Helpline received 6,265 matters (reports and enquiries)
investigations commenced
69
Printed as
the ADC commenced 69 investigations
Finalised 110 investigations
110
Printed as
Finalised 110 investigations.
Other figures 3
calls received by the Helpline
15,990
Printed as
In 2025-26, the Helpline received 15,990 calls
matters of concern
103
Printed as
Assisted OCVs to refer 103 matters of concern to appropriate bodies
Of our employee-related expenditure, 7.8% was related to Senior Executives
7.8%
Printed as
Of our employee-related expenditure, 7.8% was related to Senior Executives in comparison to 10.1% in 2024-25
About the document
- Edition
- Current edition
- Reading status
- Read by OPAX
- Pages
- 72
- Figures not found in the report
- Consultancy total; Executive band; Head remuneration; Public hearings; Recommendations made; Referrals to prosecution