Follow-up audit: Delivering social housing services

Tabled Report 16: 2025–26

Tabled date

2026-06-19

Report year

2025-26

Community welfare Housing

Entities audited

• Department of Housing and Public Works

Recommendations

1. QAO's text Addressed to: the department

   We recommend that the department strengthens how it uses internal testing to monitor performance and drive improvement. This includes ensuring testing is scaled to risk and responds to identified issues.

2. QAO's text Addressed to: the department

   We recommend that the department strengthens how it manages applicants on the housing register who are living in transitional and community housing, including:

   • reviewing and updating its approach for managing applicants in transitional and community housing
   • undertaking eligibility reviews and confirming living circumstances with funded community housing providers.

3. QAO's text Addressed to: We recommend that the department strengthens its oversight of funded community housing providers. This

   We recommend that the department strengthens its oversight of funded community housing providers. This should include collecting, analysing, and acting on provider performance, including tenant outcomes.

4. QAO's text Addressed to: the department

   We recommend that the department monitors and reviews the effectiveness of its tenancy management approach, including whether its incentives support tenants’ changing housing needs and transition from social housing where appropriate.

5. QAO's text Addressed to: the department

   We recommend that the department establishes an approach to periodically review and update key inputs to the demand model so the model reflects current demand and informs planning decisions.

Authoritative report — Queensland Audit Office

Report PDF on QAO