Delivering social housing services

Tabled Report 1: 2022–23

Tabled date

2022-07-12

Report year

2022-23

Community welfare Housing

Entities audited

Not identified in the published HTML audit scope.

Recommendations

1. QAO's text Addressed to: clearly communicates the needs assessment process it applies. This

   clearly communicates the needs assessment process it applies. This should include a proactive campaign to key stakeholders and consistent and complete information on the department’s website (Chapter 4)

2. QAO's text Addressed to: periodically confirms the ongoing eligibility of all social housing applicants and updates the register as needed. Applicants who the department determines are uncontactable, or have inactive applications,

   periodically confirms the ongoing eligibility of all social housing applicants and updates the register as needed. Applicants who the department determines are uncontactable, or have inactive applications, should not appear on the register (Chapter 4)

3. QAO's text Addressed to: periodically confirms the ongoing eligibility of all social housing applicants and updates the register as needed. Applicants who the department determines are uncontactable, or have inactive applications,

   consistently completes and reviews all new housing applications (Chapter 4)

4. QAO's text Addressed to: periodically confirms the ongoing eligibility of all social housing applicants and updates the register as needed. Applicants who the department determines are uncontactable, or have inactive applications,

   models future demand for social housing at the state and regional levels, incorporating historical and predictive analysis that includes social, economic, and environmental factors to inform its planning, investment, and service delivery. (Chapter 4)

5. QAO's text Addressed to: the department

   consistently performs pre-allocation checks through a systems-based process (Chapter 5)

6. QAO's text Addressed to: the department

   implements a consistent process to identify, approve, record, and monitor applicants on the register for priority allocations across the state (Chapter 5)

7. QAO's text Addressed to: the department

   reviews its approach to tenancy management to better respond to the changing needs of tenants in social housing (Chapter 5)

8. QAO's text Addressed to: the department

   uses structured conversations to identify and support tenants who can transition away from social housing. (Chapter 5)

Authoritative report — Queensland Audit Office

Report PDF on QAO