Access to the National Disability Insurance Scheme for people with impaired decision-making capacity

Tabled Report 2: 2018-19

Tabled date

2018-09-27

Report year

2018-19

Community welfare Health

Entities audited

Not identified in the published HTML audit scope.

Recommendations

1. QAO's text Addressed to: the Public Trustee of Queensland

   review its complaints management policies, guidance, and training materials to align with the new NDIS Quality and Safeguarding Framework

   The review should cover providing support to its clients (within the limitations of its legislative functions) to recognise when they have the basis for a complaint and how the complaints process works.

2. QAO's text Addressed to: the Public Guardian

   review its complaints management policies, guidance, and training materials to align with the new NDIS Quality and Safeguarding Framework

   The review should cover:

   • providing support to its clients (within the limitations of its legislative functions) to recognise when they have the basis for a complaint and how the complaints process works
   • considering referrals of complaints from or on behalf of NDIS participants about service providers under the NDIS National Quality and Safeguarding Framework
   • working with the NDIS Quality and Safeguards Commission on client data-sharing arrangements.

3. QAO's text Addressed to: the Department of Justice and Attorney-General

   analyses the adequacy of the resources allocated to ensure people with impaired decision-making capacity are effectively supported in getting timely access to the supports available from the NDIS 

   The analysis should determine the resources necessary to:

   • effectively manage the initial increase in applications in (2018–19 and 2019–20) to QCAT for the appointment of the Public Guardian for a matter
   • support people appointed a guardian in accessing the supports of the NDIS for the period of the appointment (maximum of five years).

4. QAO's text Addressed to: the Department of Communities, Disability Services and Seniors

   develops a statewide strategy to support people with disability access the NDIS.

   The strategy should include consideration of:

   • the role of advocacy in supporting access to the NDIS
   • actions to reduce the pressures on the guardianship system
   • the results of the current review of the National Disability Advocacy Program to identify opportunities to improve coordination of Commonwealth and state-funded services.

    

Authoritative report — Queensland Audit Office

Report PDF on QAO